Featured, Job Search

You left a job on bad terms…now what? What to say to a potential employer

Photo credit:  Eugenio Marongiu, Shutterstock

Photo credit: Eugenio Marongiu, Shutterstock

I have written before about reasons not to leave your job and why job hopping could be a bad thing. However, the reality is that sometimes leaving is unavoidable. Sometimes, it isn’t your decision. And even worse, sometimes you know you could have left on better terms.

There are many less-than-favorable ways to leave a job. In my line of work, I sometimes feel I have heard every story in the book. “You see, what happened was…”  And so it begins. Maybe you got fired.  Maybe you had a fight with your boss. Maybe you quit with less than two weeks notice. Maybe you felt the organization was awful and feel the need to tell everyone you know.  Maybe you simply burned out and stopped doing your job to the best of your ability.

So now you’re back in the job market and wondering: How do I bring this up on an interview? What do I say if they ask to call my employer? Am I doomed to never find work again because of that bad experience?!

Talking about previous employment experiences, especially negative experiences, requires a certain amount of political thinking and good judgement.

Before you begin any conversation with a recruiter about a former employer, here’s some advice.

  • Separate the personal from the professional. If you left a job because of a personal disagreement or issue, don’t bring it up in your interview. Work is work, and no matter how much we identify what we do with who we are, I want to know if you can maintain your professionalism in my company.  Bringing a personal issue into an interview, even if you feel completely justified, is a red flag.  Keep me focused on what you are capable of doing as a professional, and the ways you can help my organization.
  • Don’t bad-mouth your former boss. Yes, I have heard this more times than I care to mention. “My boss there, she was a total B*****” or “He was so horrible I can’t believe anyone still works there.” Speaking badly about a former boss makes you look unprofessional, and does not help make that situation better. Here is the basic logic from the recruiter’s desk: What happens if you don’t like your new boss? People are people, and managers often make mistakes, too. When you spend significant negative energy talking about a former boss, I anticipate you could feel the same way about your boss anywhere. Stay professional and keep it respectful.
  • Keep your emotions in check. It’s true, leaving a job on bad terms is inevitably emotional. Usually you feel angry: you had a right to leave, they can’t treat you like that, etc. Those feelings bubble up when we begin to talk about a negative work experience. I have even had interviewees cry in these conversations. Before you go into the interview, practice speaking with a friend about why you left your job. Keep your answer professional and respectful. The emotions are inevitable, but don’t let them control your future opportunities.
  • Always steer the conversation back to a positive. If the interviewer asks the right questions, you may have to talk about some negative former employment experiences. Don’t dwell on the negative. Focus on the things you learned in that situation and the skills you built in that position. The ability to bring the conversation back to a positive point says something about you as an applicant: in spite of hard times, you have a great attitude!

Keeping these general guidelines in mind, here are my quick responses to a few FAQs I get about those awkward conversations:

  • Should I list my former employer as a reference if I left on bad terms?  No, I do not recommend it. In any company you interact with multiple levels of people: clients, co-workers, colleagues from another department.  List someone who can speak to your virtues and strengths.  You choose your references, and we anticipate you will choose someone who will speak about your strong points.
  • Should I tell the interviewer that I got fired? There are diplomatic ways to talk about getting fired (or better put: dismissed). First and foremost, we will ask why you got fired. Even with background checks, HR departments do not have access to your performance records or reasons for dismissal.  Unless the cause was criminal (e.g. stealing from your company), it will not show up on your background check.  Choose your words wisely and be diplomatic in how you talk about your dismissal. “I was let go after a change in management.” Or “I was not a great fit for the position as _____ because my strengths are _______ (steer back to positive).”
  • Should I talk about why I quit my last job? The Q-U-I-T word is a four-letter word to many human resource managers.  Even if you had every reason to leave, we don’t want to risk investing in a new employee who may turn around walk out the door.  Again, be diplomatic in how you talk about leaving your job.  “I left because I had no potential for future growth in that company.” Or “I left because I felt the need to invest my career in a company whose mission was in line with my passion.”

Have any questions or advice to share? Add them in the comments.

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About Ashley Putnam

Ashley has worked for 5+ years recruiting staff for domestic and international organizations aimed at finding effective solutions to poverty. She currently serves as Fellowship Director for The Work First Foundation, where she manages a program that connects recent graduates with work in urban poverty and public policy. Ashley began her work in career counseling at America Works, where she counseled low-income clients on resume writing and job search in New York. She later worked as Community Engagement Manager for Mercado Global in Guatemala, where she organized internship programs and oversaw private fundraising. Ashley graduated from Barnard College in 2006 with a B.A. in Anthropology. Read more of Ashley’s career tips and advice at www.savetheworld-careers.tumblr.com or follow her on twitter @AshleyAPutnam

23 Comments

  1. Shauna

    What if your work history is bad due to being in an abusive and controlling relationship for 16 years? I had times where I would get away and be doing great, then I would be pushed into going back. Please do not speak ugly about this, if you have never been through it then you could never grasp how difficult this is on someone who is always in fear of what could be.

    • patty poss

      Your situation deserves no negative comment. Your not alone. I had gone through several jobs due to a jealous abusive relationship and although many dont understand how we can let another control our lives, unless they live it they can not know how difficult it can be. I am no longer in those types of relationships and I have since went back to school and continue to search for a career. It is very difficult to have wonder how to block out so many years of wasted life and talent and explain the reasons for the chunk of my life that should of been filled with career choices and job experience but I stay hopeful that someone will see me for the smart, ambitious, dependable professional I am today. Keep your chin up.

  2. justshill@yahoo.com

    I was wrongfully discharged from my employer of six years. I have an attorney, etc. What do I say to a prospective employer? At this point, they’ll think I’m toxic.

  3. Theresa Jo

    The company I last worked for has terrible reviews on Yelp…I am trying to find a new job and I need to show that I have experience. Honestly it is the owner and how she does business etc…that is the problem, but its hurting me and my job search….Any advice?

  4. Lori Jarvis

    I was fired after 7 1/2 years of employment .the company I worked for had been trying to get rid of me since 2007, because I sued them for discrimination,when I was brought in the office I was told they didn’t have to let me go but they were.I think that their bad mouthing me.how do I avoid putting that company down as a employer to call that’s a big gap?

  5. Justin

    Unless you acted like a total a$$hole, stole something from your employer, or cost the firm a huge client or a lot of money somehow, as long as you did the job to the best of your abilities, generally you will get a positive (or at least neutral) recommendation.

    I have left jobs on bad terms for reasons outside my control, but those incidents have never hurt my track record or caused my future employers to suspect me of any foul play or not hire me in the first place.

    All I had to do was call the employer who initially perceived some kind of wrong-doing and speak with him honestly about what went on. Most bosses aren’t out there to screw people out of the chance to be employed and we all know how sensitive the interview / hiring process is in this crazy economy and all the hoops you have to jump through just to make it to that interview table.

    If you had a bad experience at work and your boss got upset about it, call him up immediately and share with him what you think went wrong, then have a civil conversation for 30 minutes or so about your career, about how you enjoyed working for him, are sorry that the horrible event took place, etc.

    People want a human connection. They don’t want to be threatened by lawyers and complicated documents purporting to sue and cause the former company harm.

    Do the hard thing, pick up the phone, talk to your boss, admit where you were wrong, ask his forgiveness, and usually it will work out OK.

    I had to do it twice in my career for circumstances that were truly out of my control but that made me look like a terrible human being. Once we talked the issues out, all was well and therefore all blemishes on my record were erased.

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